Delete your data
You can ask us to delete your Text From Home data at any time. Here’s how it works.
How to request deletion
If you have a Text From Home account (sponsor):
- Email admin@textfromhome.com from the email address on your account.
- Use the subject line “Delete my data.”
- If you have an active plan, we’ll cancel it for you as part of the request. You can also cancel first from your account settings, then email us.
If you signed in with Facebook: follow the steps above. You can also remove Text From Home from your Facebook account under Settings & privacy › Settings › Apps and websites. Removing the app stops Facebook from sharing new information with us; emailing us deletes what we already have.
If you receive check-in texts (recipient): text STOP to +1 (305) 676-8455 to stop all messages right away. To also have your phone number and messages deleted, email admin@textfromhome.com and include the phone number.
If you added a note as a family contributor: ask the sponsor who invited you to delete it, or email admin@textfromhome.com with the name you used. We’ll remove it within 30 days. We keep the record of your permission for 5 years.
What we delete
- Your account and sign-in details (name, email, and any Google or Facebook sign-in link)
- Your loved one’s name, phone number, ZIP code, memories, favorites, and preferences
- Text message history and reports
- Waitlist entries
- Conversation insights
What we may keep
- Limited billing and payment records, when the law requires us to keep them
- A record that a phone number opted out (texted STOP), so we never text that number again
- A record of consent and opt-out events (such as when a number replied YES, STOP, or START), without any message content. We keep it for 5 years, even after a deletion request, so we can show that texts were agreed to and never text someone who said stop.
Timeline
We’ll confirm we received your request within a few business days, and we delete your data within 30 days. Once deletion is complete, it can’t be undone. If you come back later, you’ll start with a new account.
Questions
Email admin@textfromhome.com.