Legal

Privacy Policy

For Text From Home (textfromhome.com) and the Text From Home SMS program.

Effective date: September 14, 2026 · Last updated: October 5, 2026

This Privacy Policy explains what information Text From Home (“we,” “us,” or “our”) collects, how we use it, and the choices you have. Text From Home helps family members (we call them “sponsors”) send warm check-in text messages to a loved one (the “recipient”).

Information we collect

From sponsors (the person who creates the account):

  • Account details. Your name and email address. If you sign in with Google or Facebook, we receive your name and email address from that service. We do not receive your password for those services, and we do not post anything on your behalf. When you create an account, we also note how you found us, such as the link or website that sent you.
  • Details about your loved one. The recipient’s first name, mobile number, relationship to you, and optional ZIP code, plus the memories, favorite topics, important dates, and preferences you choose to share so check-ins feel personal.
  • Billing information. Your plan and payment status. Payments are handled by our payment processor (Stripe). We do not store your full card number.
  • Whether you’ve turned on safety alerts, and the phone number alerts go to.
  • Consent records. When you tick a consent box, we keep a record of what it said, when you agreed, and basic technical details like your IP address and browser, so we can show what was agreed.

From family contributors (if a sponsor shares a contributor link):

  • Details from family contributors: if a sponsor shares a contributor link, the notes a relative adds about your loved one, and that relative’s name. We also keep a record of the contributor’s permission checkbox, including the wording they agreed to, the date and time, the link they used, and their IP address.

From recipients:

  • Phone number and messages. The recipient’s mobile number, their YES / STOP / HELP replies, and the text messages they send to and receive from our number.

From everyone:

  • Waitlist and contact email, if you email us at admin@textfromhome.com. If you joined our waitlist, we keep your email and how you found us so we can tell you when check-ins open. Ask us anytime and we’ll delete it.
  • Basic technical data, such as standard server logs (for example browser type and pages viewed) when you visit our site. We use Plausible Analytics to count visits to our public pages. It doesn’t use cookies and doesn’t identify you, and we don’t run it on signed-in pages.

How we use information

We use this information to:

  • Create and secure your account and let you sign in
  • Write and send check-in text messages that feel personal to your loved one
  • Show sponsors their loved one’s message history and simple reports on how check-ins are going
  • Respond to HELP requests and honor STOP / opt-out requests
  • Respond to messages that suggest someone may be in danger by pointing them to 988 or 911 (see Safety)
  • Process payments, free trials, and refunds
  • Operate, secure, and improve the Text From Home website and service
  • Comply with legal and carrier messaging requirements

Check-in texts are written with help from an AI service, using only the details the sponsor provided and the conversation so far.

How we use AI

Text From Home uses artificial intelligence to write check-in texts and, if the sponsor turns it on, to create conversation insights. Our AI provider is OpenAI. When we write a text or an insight, we send OpenAI only the details needed for that task, such as the recipient’s first name, the memories and preferences the sponsor shared, and recent messages in the conversation. Under OpenAI’s API data policy, data sent through its API is not used to train OpenAI’s models unless the customer chooses to share it (we have not). OpenAI may keep API inputs and outputs for up to 30 days to monitor for abuse, unless the law requires longer or it’s needed to protect against harm. We use the same AI provider for texts and insights, and we never use insights to write the texts your loved one receives.

Who can see the conversation

The sponsor can read the full text conversation between Text From Home and the recipient and, if turned on, the AI insights and safety alerts about it. Only the sponsor’s account can see a conversation; we don’t show it to other users. A contributor’s name and notes are visible only to the sponsor who sent the link and to the limited systems we use to run the service.

Safety alerts

If the recipient texts something that suggests they may be in crisis, in danger, or hurt, we reply with emergency information and flag it in the sponsor’s account. If the sponsor has turned on safety alerts, we also send them an alert right away by text, at any hour, so they can check on their loved one. If the recipient mentions a medicine mistake, we treat it like the messages above. If they ask about taking more medicine or say they feel very unwell, we flag it in the sponsor’s account and, if safety alerts are on, text the sponsor a heads-up right away, at any hour. The alert doesn’t include the recipient’s message; the details are only in the sponsor’s account. Alerts go only to that family member. They are automated, can be late, wrong, or miss things, and no one watches the texts in real time. Text From Home can’t call 911 or send help. In an emergency, call 911.

Family contributors

A sponsor can share a link that lets relatives and trusted contacts add details about their loved one, such as hobbies, stories and the people they love. Contributors can only add details. They can’t see conversations or reports, change the phone number, send the invitation text, pause or stop texts, or reach billing.

Before adding details, a contributor confirms they’re 18 or older, a family member or trusted contact, and that they have permission to share them. We ask contributors not to include medical details.

A note reaches our AI only after the sponsor approves it. We use approved notes as background facts to help write check-in texts, and the texts don’t say who shared them. The sponsor can remove approval or delete a note at any time. Deleting a note stops us using it right away, and we remove it from our records within 30 days. In some states we don’t yet use these notes to write texts.

We keep a contributor’s name and notes while the account is active. We delete them within 30 days after the account is cancelled or the sponsor deletes the note. If you’re a contributor and want your note or details deleted, ask the sponsor who invited you, or email admin@textfromhome.com. We keep a record of each contributor’s permission for 5 years, even after a note is deleted. Contributor links expire after 14 days.

What we never do

  • We do not sell personal information.
  • Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell your phone number or SMS opt-in data.
  • We do not send unrelated marketing blasts through this program.

Who we share information with

We share information only with service providers that help us run Text From Home, and only as much as they need to do that job:

  • Account and data storage: Google Firebase (sign-in and database)
  • Sign-in providers: Google and Facebook, only when you choose to sign in with them
  • Text messaging: Twilio, our SMS platform
  • Payments: Stripe
  • Website hosting and an AI text service that helps write check-in messages

We may also share information when required by law.

How long we keep information

We keep information only as long as we need it to run Text From Home:

  • Text messages and transcripts: while your account is active. We delete them within 30 days after you cancel or ask us to delete your data.
  • Account and loved-one details: while your account is active. We delete them within 30 days after you cancel or ask us to delete your data.
  • Conversation insights: up to 12 months, then they’re deleted automatically. They’re also deleted sooner if you cancel or ask us to delete your data.
  • Consent and opt-out records (not message content): 5 years, even after a deletion request. This lets us show that texts were agreed to and make sure we never text someone who said stop.
  • Contributor notes and details: kept while the account is active, and deleted within 30 days of cancellation or a deletion request. Contributor permission records: 5 years, even after deletion.
  • Billing records: as long as tax and accounting law requires.
  • Our AI provider: up to 30 days under its abuse-monitoring policy (see “How we use AI”).

If you ask us to delete your data, we delete it within 30 days (see Data deletion). Deleting data also deletes conversation insights. We ask our service providers to delete it too, within their own retention periods (for example, up to 30 days for our AI provider).

Message frequency

Message frequency varies. The sponsor chooses how often check-ins go out, and we reply when the recipient texts us. Everyday texts are limited to 30 a day (sent and received) per recipient.

Message and data rates

Message and data rates may apply. Check your wireless plan for details.

Your choices

  • To opt in, text YES to +1 (305) 676-8455 (JOIN also works). See SMS opt-in.
  • Text STOP to cancel. Text HELP for help. You can also email admin@textfromhome.com.
  • Sponsors can pause or cancel check-ins anytime from their account.
  • You can ask us to see, correct, or delete your information. See Data deletion.

Children

Text From Home is for adults. We do not knowingly collect information from children under 13.

Changes to this policy

If we make important changes, we’ll update the date at the top of this page and, when it makes sense, let account holders know by email.

Contact

Questions about this policy: admin@textfromhome.com
SMS number: +1 (305) 676-8455

See also our Terms & Conditions.